Shipping & Returns

SHIPPING

Your order will be prepared for you after receiving your payment which is usually the same day. When payment is fulfilled we will ship your order to anywhere in the world! Your order will be processed and picked up by the shipping company within 24hrs. Please note that any changes or cancellations to an order must be made within 12hrs after placing it. Please note that during high volume sales periods or new range releases there may be minor delays. we appreciate your patience during this time! To make sure we can offer you the fastest and cheapest way of getting our products to you, we use the new skool shipping method. Wonder why? See the cons here.

SHIPPING TIME

For shipping within the European Union expect a shipping time of 1-5 days ( when in stock) For shipping outside the European Union expect a delivery time of 5-10 days. For a more detailed estimated shipping time for your country please refer to this page here.

CARRIERS

The carrier that will deliver your package, will depend on your local post carrier in your Country.

RETURNS.

Not satisfied with your product? No problem ! Your purchase can be returned within 14 days after receiving your order. You can only return the product if it is undamaged unworn and in original packaging. Also, any items on sale can not be returned. Costs for returning are for the customer.

How do i return?
Step 1. Make a note with your name, order number, and reason of returning.
Step 2. Send the jewelry in original packaging and condition + the note to :

When returning from a country outside of the European Union, please make sure to send a photo of the track and trace code to our customer care representatives at info@lillysamsterdam.com

Naam: Esma21 BV
Adres: Heerlerbaan 74
6418CH Heerlen, Netherlands

THIS IS NOT A VISITING ADDRESS

When returning an item, please make sure to remove any previously used postage labels. As soon as we receive your return, we will make sure to handle your request.