If you are not satisfied with your product, we are happy to provide you with a full refund. Any unwanted items can be returned within 30 days from the date of delivery (this is extended for Christmas). All returns must be in the condition you received and in original packaging. We are not able to provide a refund when for example:
- Your order didn’t arrive due to factors within your control (for example you provide us with the wrong shipping address)
- Your order didn’t arrive due to one or other circumstances outside the control of lillys amsterdam.
Want to refund your order?
Step 1. Make a note with your name, order number, and reason of returning.
Step 2. Send the jewelry in original packaging to:
Name: Lilly's - Diego Sartorio
Address: Via Curiel 29
20023 Cerro Maggiore (MI), Italy
THIS IS NOT A VISITING ADDRESS
When returning an item, please make sure to remove any previously used postage labels. As soon as we receive your return, we will make sure to handle your request.