Customer Care

QUICK SCAN.
Shipping? – Free worldwide shipping
Sizing? – Check out our Size Guide
Payment options? – PayPal, Credit cards, Apple pay, Google pay, Sofort, giropay, Bancontact, Klarna afterpay and IDEAL
Didn’t fit? – No problem! We have easy returns & refunds
Questions? – All week customer support info@lillysamsterdam.com. 

SHIPPING.
Your order will be prepared for you after receiving your payment which is usually the same day. When payment is fulfilled we will ship your order to anywhere in the world for free! We are unable to make any changes or cancellations once the order has been placed. Please note that during high volume sales periods or new range releases there may be minor delays. we appreciate your patience during this time! To make sure we can offer you the fastest and cheapest way of getting our products to you, we use the new skool shipping method. Wonder why? See the cons here.

CARRIERS.
The carrier that will deliver your package, will depend on your local post carrier in your Country.

RETURNS.
Not satisfied with your product? No problem ! Your purchase can be returned within 14 days after receiving your order. You can only return the product if it is undamaged unworn and in original packaging. Also, any items on sale can not be returned. Costs for returning are for the customer.

How do i return?
Step 1. Make a note with your name, order number, and reason of returning.
Step 2. Send the jewelry in original packaging and condition + the note to :

Lillys Amsterdam BV
Palmdwarsstraat 40
1015 HV Amsterdam
The Netherlands

THIS IS NOT A VISITING ADDRESS

When returning an item, please make sure to remove any previously used postage labels. As soon as we receive your return, we will make sure to handle your request.
 
REFUNDS. 
We are able to provide you with a full refund when you didnt receive the right product or sizing. Or when your product wasn't delivered within our guaranteed delivery time of 60 days.
We are not able to provide a refund when for example:

  1. Your order didn’t arrive due to factors within your control (for example you provide us with the wrong shipping address. Duh.)
  2. Your order didn’t arrive due to one or other circumstances outside the control of lillys amsterdam (for example: not cleared by customs, a tornado or other natural disasters).
  3. Your order has been placed at a discount or within a sale. In this case you can still swap your order amount for other products.

Want to refund your order?
Step 1. Make a note with your name, order number, and reason of returning. 
Step 2. Send the jewelry in original packaging and condition + the note to :

lillys amsterdam 
Akerwateringstraat 243 F6 
1069GD Amsterdam
The Netherlands

When returning an item, please make sure to remove any previously used postage labels. As soon as we receive your return, we will make sure to handle your request.

TERMS OF PAYMENT.
How much is it in my currency?
Debit operations are made in Euro’s €.  The price of your order or the product is estimated at the exchange rate of the Central Bank of Europe. This means that the total sum may differ from the sum indicated on our website due to the differences in currency rates of the acquirer bank and the issuing bank. The total amount in your currency will be visible at the end of the checkout.

For any other questions feel free to send us an e-mail to info@lillysamsterdam.com.