At Lilly’s Amsterdam
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Galaxy
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Sun & Moon
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Got Questions ?We’ve Got Answers
Find quick and clear answers to all your common questions — we’re here to make things simple and easy for you.
Where are you based?
Lillys is based in The Netherlands, Amsterdam. All of our European orders are shipped from our Dutch warehouse, in case items are out of stock we do give a backorder shipping option directly from our supplier.
All outside of European orders are shipped directly from our supplier in Asia. Want to know why we do this? Check here.
I want to contact you. How can I get to you?
No worries! We are directly contactable through instagram DM@lillysamsterdamor atinfo@lillysamsterdam.com.
I emailed customer service, how long will it take them to respond?
For email, expect a response within 24 hours from our representatives. Our representatives are available all week.
Will you restock sold out items?
Some items are restocked every now and then. However, some of our items are very exclusive and may not be restocked after being sold out. We advise you to keep an eye on our social media pages and sign up for the newsletter to receive notifications about these restocks.
How do I track my order?
Once your payment is finalized and your order has been processed, you will automatically receive tracking information about your order.
Can I cancel or change my order?
In case your order hasn’t been processed yet, it is possible to change or cancel your order. However, from the moment your order has been processed it is not possible to change or cancel your order.
